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c/coldchain·posted 3 days ago by u/ice_pack_audit· stickied

[Failure] gel pack arrived liquid and warm in July. photos at unboxing.

Failure Cold Box ×6 Long Haul ×1

CPC, July shipment, Hangzhou to here. Gel pack fully liquid and noticeably warm to the touch, box interior warm, no logger unfortunately.

Photographed everything before unpacking as usual. Powder looked normal, cake intact, no discolouration. Tested afterwards and it came back fine.

Posting it as a Failure anyway, because the packaging was clearly under-specced for the season and "the contents survived" is not the same as "the packaging worked". Their summer shipments have shown this twice now and it is a standing note on the source page.

1,304 up / 71 down95% upvoted44 commentsid 1axn8527 Jul 2026

44 comments

11 in this archive, depth 5

best — the order this archive was captured in

u/mod_cold_roomMOD289 points·3 days ago

Correct flair. Packaging failure and product failure are different events and this community should keep counting them separately — a vendor whose packaging fails and whose product survives is telling you they have got lucky with a robust molecule, not that they have solved the problem.

Logged for the summer table.

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u/thermal_mass_tom176 points·3 days ago

The specific failure here is almost certainly thermal mass rather than insulation. A single small pack in a large void has nothing to hold the temperature with; the pack exhausts and then the air in the box does whatever the outside is doing.

Two smaller packs plus a snugger void outperforms one bigger pack in a loose box, and it costs the same.

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u/ice_pack_auditOPcold chain132 points·2 days ago

this is the specific engineering answer i wanted and could not articulate. the void was enormous, that is exactly what it looked like.

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u/coldchain_karencold chain118 points·2 days ago

vendors who get this right and vendors who do not are visibly different on arrival, and it is the one quality dimension you can assess yourself with no laboratory involved at all.

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u/due_diligence_dee94 points·2 days ago

which is why packaging scores are on the source pages. it is the only assessable-by-anyone metric we have.

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u/lane_map_larrylogistics76 points·1 days ago

60 shipments scored on five things. it is the most-read table i maintain and the least glamorous.

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u/transit_variance104 points·2 days ago·edited

hangzhou to dublin was 9/10/9/11 across four orders for me, which is a tight lane. tight lane, thin packaging — those are independent variables. edit: and CPC is good at the first and mediocre at the second.

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u/usb_logger_ursula88 points·3 days ago

next order, take a logger. i will post one to you.

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u/ice_pack_auditOPcold chain71 points·2 days ago

accepting. it is faintly absurd that community-owned loggers are how this gets measured but here we are.

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u/ledger_modMOD66 points·2 days ago

Two July reports on this vendor now, both with the product testing fine afterwards. Standing summer-packaging note retained rather than escalated. That distinction matters.

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[removed]0 points·3 days ago

[removed by moderator]

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About c/coldchain

Temperature and stability in the real world: what an excursion actually costs you, why lyophilised powder is far more forgiving than reconstituted solution, how to read a logger CSV, and how to photograph a failed shipment so the conversation with the vendor is short.

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